Privacy Policy

© 2026 Symsys. All rights reserved. This website is owned and operated by Symsys Pty Ltd (ABN 67 679 430 972).

Last Updated: October 2026

Symsys ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (symsys.co) or use our spatial knowledge and context engine APIs and developer services.

1. Information We Collect

  • Account & Billing Data: Name, business email address, organization details, and payment/billing records provided during registration or checkout.

  • Technical & Usage Data: IP address, browser type, operating system, unique device identifiers, and platform telemetry collected automatically when interacting with our website or APIs.

  • Customer Data & Payload Metadata: Spatial graph metadata, vector inputs, bounding geometries, or API payloads submitted through our platform services.

  • Cookies & Tracking Technologies: We use essential cookies, local storage, session storage, and analytical web beacons to authenticate users, maintain active API sessions, remember user preferences, and analyze website traffic. You can manage, block, or disable cookies and local storage through your individual browser settings, though certain interactive features or API services may not function properly if cookies are disabled.

2. How We Use Your Information

We use the collected information to:

  • Provide, operate, and maintain our spatial perception engine and developer platform.

  • Process transactions and manage developer subscription accounts.

  • Send technical notices, administrative updates, security alerts, and support messages.

  • Monitor usage patterns, prevent fraudulent activity, and enforce our terms.

3. Data Sharing & Subprocessors

  • No Data Sales: We do not sell, rent, or trade your personal data.

  • Infrastructure Subprocessors: We share data with third-party infrastructure sub-processors necessary to operate, maintain, and secure our platform (e.g., cloud hosting, managed database services, vector indexing, and payment processing). All subprocessors are subject to strict data processing agreements, security assessments, and confidentiality standards. A complete, updated list of our current subprocessors is available upon request at privacy@symsys.co.

  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation.

4. Data Security & Retention

  • Security Safeguards: We implement technical, organizational, and physical security measures—including encryption in transit (TLS 1.3) and at rest (AES-256)—designed to protect your information against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure. To the maximum extent permitted by applicable law, we disclaim liability for any unauthorized access, breach, or data loss resulting from factors beyond our reasonable control.

  • Retention Periods: We retain personal and account data for as long as your account remains active or as required to satisfy legal, accounting, and regulatory obligations. Specifically, developer account and transaction logs are kept for up to 7 years to comply with financial auditing regulations, while technical telemetry and system logs are retained for up to 12 months before being securely anonymized or deleted.

5. Your Rights & Dispute Resolution

  • Privacy Rights: Depending on your jurisdiction (such as under GDPR, UK GDPR, or CCPA/CPRA), you may have the right to access, request a copy of, rectify, or request the deletion of your personal data. To submit a Data Subject Access Request (DSAR) or exercise your rights, please email privacy@symsys.co.

  • Governing Law & Jurisdiction: This Privacy Policy and any disputes or claims arising out of or in connection with it shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law principles. Exclusive jurisdiction and venue shall rest in the state and federal courts located in Delaware, USA.

6. Contact Us

If you have questions, feedback, or formal compliance requests regarding this Privacy Policy, please reach out to our privacy team at: